Shipping & Returns

If your item arrived DAMAGED, or you received an incorrect item, please email photos to info@RockettBBQ.com of the damage and/or to confirm which incorrect item was shipped. This will assist in our analysis of the potential cause (one being too much pressure placed upon the bottle during transit will cause damage) as we work with our vendors for quality control and prevent similar issues for you and other customers in the future. Once we receive the photos, we will ship you a replacement. Apologies for the inconvenience and thank you for your understanding.

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If your order is DELAYED, Please know your order is shipped via USPS Priority Mail and should arrive on average within 7-14 business days. Unfortunately,  delays occur at times. If 2 weeks have passed and your order is still missing, please contact your local USPS offices as we were advised they are the best resources to provide insight into the exact location of your order. Alternatively, you can also place a Service Request at https://usps.force.com/emailus/s/. Please forward this information to us when you contact info@RockettBBQ.com regarding your delay. If we aren’t able to resolve this with USPS in 3 days, we will ship your replacement.

 

If your order is LOST, there can be numerous reasons. In our experience, often times tracking notifications can be wrong, either your order was scanned incorrectly or it was mis-delivered to a nearby address. Additionally, there were instances where an order was scanned “Delivered” but it was still at the post office. 

If your order is still missing after a few days, please contact your local USPS offices as we were advised they are the best resources to provide insight into the exact location of your order. Alternatively, you can also place a Service Request at https://usps.force.com/emailus/s/.

 

Please forward this information to us when you contact RockettBBQ.com regarding your lost order. If we aren't able to resolve this with USPS in 7 days, we will ship your replacement.

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Please note we are not responsible for orders lost due to an incorrect shipping address being provided with your order. Shipping delays will occur if you provide an incorrect address  at checkout. Our shipping system may catch this error and we will reach out for an address verification, please take some time to check your email to see whether you received this request from us.